Billing Policy

This page clearly summarizes PlayQR's billing policies (subscriptions, upgrades, downgrades, and add-ons).

1. Annual subscriptions

• PlayQR subscriptions are annual.
• They are not automatically renewed.
• At the expiration, the client can voluntarily renew. Otherwise, associated services will be deactivated.

2. Trial Period (TRIAL)

• A 14-day free trial is offered when creating an account.
• The features available during the trial may be limited.
• No automatic billing is performed.
• A paid subscription can be purchased at any time during the trial. Purchasing a subscription ends the trial.

3. Definition of “contractual month”

The contract month is calculated from date to date from the initial activation date of the paid plan. Example: activation on January 2nd → 1st month ends on February 1st.

Only contractual months fully drained are considered acquired. No daily pro rata is applied.

4. Upgrade

• The upgrade can be performed at any time.
• The initial annual deadline is maintained (it does not change).
• The months that have already passed remain certain.
• The amount billed corresponds to the difference between the plans, calculated on the remaining months until expiration.

The calculations performed by PlayQR are final, barring any obvious errors.

5. Downgrade

• The downgrade is possible only at the annual due date.
• No partial refunds are granted during the year.

6. Add-ons

• Certain add-ons can be added during your subscription (e.g., +10 QR codes, +10 Enterprise cards, Event modules).
• Add-ons are billed according to the rules applicable to the product and do not change the annual due date.

For prorated add-ons, the calculation is based on the remaining contract months.

7. No reimbursement

All orders are firm and final. No refunds will be granted in case of non-use, early termination, customer error, or violation of the Terms and Conditions.